Privacy Policy

Effective Date: [Date]

1. Introduction

Welcome to Best of Me (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Personal Information: When you create an account, we collect your name, email address, and other identifiers to set up and secure your account.

  • Health & Wellness Data: Information related to your mental health and wellness that you voluntarily provide through journaling entries, assessment tools, or self-help exercises. This data is sensitive, and we treat it with high confidentiality and security.

  • Payment Information: If you make purchases on our platform, we collect payment information, including billing details and credit card data, through secure third-party payment processors. We do not store your credit card details directly.

  • Usage Data: Information about your activity within our services, including the pages visited, time spent on each page, and feature usage, to help us understand how you use our services and improve their design and functionality.

  • Device & Location Information: Information such as IP address, device type, and approximate location data may be collected to provide a tailored experience and improve security. We may ask for your consent before collecting precise location data.

3. How We Use Your Information

The information we collect is used in the following ways:

  • Provide and Personalize Services: To deliver our services, process requests, and personalize your experience, including customized mental health resources based on your usage history and preferences.

  • Customer Support: To address inquiries, troubleshoot issues, and improve our customer service.

  • Improve and Develop Services: We analyze usage data to understand trends and preferences, refine our services, enhance user experience, and create new features.

  • Security and Fraud Prevention: We use your information to prevent fraud, enforce our terms of service, and protect the integrity and security of our platform and users.

  • Legal and Compliance Obligations: We may process your data to comply with applicable laws, legal requirements, and regulatory obligations.

  • Marketing and Promotional Communications: With your consent, we may send promotional materials or newsletters about new features, offers, or other information that may be of interest to you. You can opt out of these communications at any time.

4. Sharing and Disclosure of Information

We understand the importance of protecting your information and are committed to not selling or sharing your personal data outside the following scenarios:

  • Service Providers: We may share information with trusted third-party providers who assist in operating our services. These partners are only allowed to use your data in ways authorized by us, and we ensure they uphold stringent data protection standards.

  • Legal Compliance and Safety: We may disclose your information when we believe disclosure is necessary to comply with the law, legal processes, or to protect the safety, rights, or property of our users, ourselves, or others.

  • Business Transfers: In the case of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. We will inform you of any significant changes to the handling of your personal information in such an event.

5. Cookies and Tracking Technologies

Cookies and similar technologies help enhance your experience by storing small data files on your device. Here’s how we use them:

  • Essential Cookies: These cookies are necessary for the app to function properly, such as those for authentication and security.

  • Analytics and Performance Cookies: These cookies collect information about how you interact with our services, helping us improve user experience.

  • Marketing Cookies: These cookies track your usage to deliver targeted content and advertisements. We only use these with your consent.

You may control cookie settings in your browser or choose to disable non-essential cookies within the app.

6. Website Analytics

We use website analytics tools to understand how users interact with our site and app. This information helps us improve our service, optimize performance, and provide a better user experience. Here’s how we handle analytics data:

  • Data Collected: We may collect data such as pages visited, time spent on pages, clicks, and interactions, device information (e.g., browser type, operating system), and approximate location data (city or region level).

  • Purpose of Collection: This data helps us analyze user behavior, identify popular features, improve navigation, and enhance content based on user engagement trends. The information is aggregated and anonymized whenever possible.

  • Third-Party Analytics Providers: We may use third-party analytics providers (e.g., Google Analytics) to help us measure and evaluate usage. These providers may set cookies to gather data on your interactions with our site. The data collected by these third parties is governed by their privacy policies.

  • Control Over Analytics Tracking: You can control analytics tracking by adjusting your browser settings to block cookies, opting out of data collection in our app’s settings, or using third-party tools to block tracking. For information on managing Google Analytics, you can visit Google’s opt-out page.

7. Data Security

We are committed to protecting your data from unauthorized access, alteration, disclosure, or destruction. We employ industry-standard security measures, including:

  • Encryption: Sensitive data is encrypted during transmission and at rest.
  • Access Controls: We limit access to your data to authorized personnel only.
  • Regular Security Audits: We routinely audit our security practices to safeguard against potential vulnerabilities.

While we work hard to protect your data, no security measure is foolproof. We encourage you to take steps to protect your own information, such as using strong passwords and safeguarding your account credentials.

8. Data Retention

We retain your information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Correct or update any inaccuracies in your data.
  • Deletion: Request that we delete your information, with certain exceptions (e.g., for legal compliance).
  • Restriction: Request restrictions on the processing of your data.
  • Data Portability: Receive a copy of your information in a structured format.
  • Withdraw Consent: Revoke any consent-based processing of your data.

To exercise any of these rights, please contact us at [dev@bestofme.app].

10. International Data Transfers

If you access our services from outside our primary region of operation, your data may be transferred internationally. We take steps to ensure that any transfer complies with applicable privacy laws and safeguards your rights and protections.

11. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect data from children under 13. If we discover such data, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or the legal environment. We will notify you of any significant changes by posting a notice on our website or app, or by other means, with the revised policy’s effective date at the top of the document.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to us at:

Best of Me
Reactive Technologies s.r.o.
Email: [dev@bestofme.app]
Website: bestofme.app
Address: [Šalviová 876/30, 821 01 Bratislava, Slovakia, EU]

Additions Summary:

  • Detailed Health & Wellness Data Collection: Explanation of how sensitive health data is collected and securely handled.
  • Clear Data Usage Purposes: Expanded on each way data is used, including customer support, fraud prevention, and personalization.
  • Comprehensive Sharing and Disclosure Terms: Clarification of specific cases where data may be shared, including legal compliance and business transfers.
  • Enhanced Data Security Practices: Additional information on encryption, access controls, and regular security audits.
  • Rights and Choices Expansion: Further details on user rights, such as data portability and consent withdrawal.
  • Clear International Data Transfer Compliance: Statement on cross-border data transfers and compliance with privacy regulations.